Safety center
Find out how we protect your bookings, data and money — and how you can report any incident.
Last updated: 19 Sep 2026
Watch out for fraud attempts!
Noptia never asks for your card details, passwords or payments over email, WhatsApp, phone or social media. Payments are only requested on our secure checkout pages (noptia.com). If someone contacts you claiming to be Noptia and asks for money or personal data, do not respond — report it to us immediately.
1. How we protect you
We protect your booking on several layers: verified properties, encrypted connections (HTTPS), secure payment processing and a moderation team that reviews listings, photos and reviews before they go live.
Every booking is confirmed directly by the property, and you always receive a confirmation by email with the booking reference. Prices shown are final and include all mandatory taxes — no hidden fees.
2. Recognize fraud attempts
Fraudsters often impersonate travel platforms. Watch out for these warning signs:
- Requests to pay outside the platform — bank transfer, gift cards, cryptocurrency or money transfer apps;
- Too-good-to-be-true deals received by email, SMS or social media, with a sense of urgency ("only 2 rooms left at this price, pay now");
- Links that do not point to noptia.com, or pages that ask for your password or full card details by email;
- Contacts claiming to be Noptia staff asking for remote access to your device.
When in doubt, close the conversation and contact us directly through the contact page.
3. Secure payments
Depending on the offer, you pay either directly at the property (cash or card) or online by card on our secure checkout, processed through encrypted connections (SSL) by licensed payment partners. We never see or store your full card number.
You can always see exactly how and when you pay before confirming the booking — the price breakdown is shown on the booking page.
4. Protection of your data
Your personal data is stored on secure servers, transmitted encrypted (HTTPS) and used only to process your bookings. We comply with the GDPR, we never sell your data and you can request a copy or deletion at any time. Full details in the Privacy Policy.
5. How to report an incident
If you suspect fraud, encountered inappropriate content or feel unsafe, tell us right away — we take every report seriously and respond quickly:
- Use the contact form — choose "Safety / fraud report" as subject;
- Include as many details as possible: screenshots, sender, phone number, link or booking reference;
- Never share your passwords or card details in the report.
6. Tips for a safe trip
- Book only through noptia.com and check the property's address, photos and verified reviews before confirming;
- Save the booking confirmation and the property's contact details before you travel;
- Read the cancellation policy carefully before booking, and keep your flight or transfer references at hand;
- Report any problem during the stay to the property first, then to our support team if it is not resolved.