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Help center

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Bookings

How to make, change and track your bookings.

How do I make a booking? +

Choose the destination and dates in the search bar, select the property and room you want, fill in your contact details and confirm. You pay nothing in advance — payment is made at the property.

How do I receive the confirmation? +

Right after booking you see the confirmation page with the reference number, and a copy is sent to your account email address.

How do I find my bookings? +

In the My bookings section you can see your history, pay an unpaid booking or cancel according to the offer policy.

Payments

How you pay, which currencies are accepted and how instalments work.

How do I pay for a booking? +

Payment depends on the offer: directly at the property (cash or card) or online by card, when the partner has online payments enabled. All details are shown when booking.

Can I pay in installments? +

Yes. If you choose installment payment when completing the booking, you can split the amount into 3, 6 or 12 installments, with no down payment and no extra paperwork.

Are there hidden fees? +

No. The displayed price includes all taxes and services included in the offer. At confirmation you receive a full breakdown of the amount.

Which currencies and languages are available? +

The platform is available in English and Romanian, and prices can be displayed in RON or EUR, switchable from the site header.

Cancellations and changes

Cancellation policies, changes and refunds.

Can I cancel my booking for free? +

Yes, for rates marked "Free cancellation". You can cancel free of charge until the deadline set by the property, directly from the "My bookings" section.

How do I cancel a booking? +

From the My bookings section, open the booking and choose to cancel. Conditions depend on the offer cancellation policy, clearly shown before confirmation.

What does an unpaid booking mean? +

A confirmed booking for which you have not yet completed the online payment. You can pay at any time from My bookings, by pressing Pay now.

My account

Account creation, sign in and personal details.

How do I create an account? +

Click "Sign up" in the top-right corner, fill in your name, email and password. You will be able to save favourites, make bookings and track your history.

Forgot your password? +

On the sign-in page tap "Forgot your password?", enter the email address of the account and follow the instructions sent to choose a new one.

How do I update my personal details? +

In the My account section you can update your name, email address and other personal details at any time. Changes apply immediately.

Reviews

How to leave reviews and what verified reviews are.

How do I leave a review? +

After your stay, you can leave a review on the property page. Verified reviews come from guests who actually booked through the platform.

What are verified reviews? +

Only guests who have made a booking can review a property. Each review shows the community score and the owner's response, when available. This ensures the opinions you read are genuine.

Can I reply to a review? +

Owners can respond publicly to reviews, for full transparency.

Partners

Registration, commissions and managing your listings.

How do I become a partner / add my property? +

Create an owner account, claim the property and complete the information. Our team verifies and activates the property as soon as possible.

How much does it cost to become a partner? +

Registration and publishing offers are free. You only pay the commission shown in the partnership agreement, when bookings come in.

How do I manage my listings? +

From the partner panel you can add, edit and pause listings, see bookings and collect payments.

Did not find the answer?

Our support team can help you. We reply quickly to any question about bookings, payments or your account.